Custom furniture troubles, more returns, difficult experts, no refund, no change, belong to the overlord clause
2019-12-01 13:03:13
In recent years, the number of house types has been endless, and the decoration styles are diverse. Most of the finished furniture on the market is popular. It does not necessarily match the style of the owner's home decoration. The consumer differentiation and individualized demands are also increasing, so it can be adapted to local conditions. The custom furniture has an advantage. However, custom furniture has the problem of difficult returns.
The status quo: custom furniture troubles more returns difficult to customize the biggest charm of furniture is "fixed", but the same, serious defects are also due to "fix". With more and more custom furniture on the market, many problems have gradually emerged. The contract terms of the designer's low level of business, the effect picture and the actual product access, the installation and delivery are not timely, and the "full payment after delivery" have become hot spots for consumer complaints.
Ms. Wang recently purchased a set of custom wooden doors. After installation, she found that it did not match the decoration style of the home. So she asked for a return and redesigned the wooden door. The manufacturer could not do anything about it. Another Ms. Liao bought a bookcase. Because the designer made the wrong size of the bookcase, the size and the drawing did not match. The manufacturer hoped to saw off some of the desktop, but it would affect the appearance. Ms. Liao wanted to return but wrote the contract. Ming did not return, and ultimately had no compromise. Mr. Lin purchased a set of children's wardrobes, and arrived at the specified date, but he did not see the delivery. So he contacted the manufacturer and wanted to return the goods. He did not expect the manufacturer to inform the contract that the product was not returned, not changed, and the full payment was required. Can be delivered to your door.
Investigation: Merchants only want to repair and do not want to return this, the reporter visited some furniture stores in Nanjing. “If there is any problem, can you return it?†Jinling International Home Furnishing Store, a furniture store salesperson, answered the reporter’s question and said: “If there is a problem with our furniture, it can be repaired, but it will not be accepted. Unless the product is serious The quality problems, such as environmental indicators are not qualified, and the materials agreed with the contract are inconsistent, etc., can be returned."
“Customized furniture will be scrapped once it is returned,†Manager Liu told reporters. Because furniture is tailored to the specific needs of consumers, it is highly targeted and not good enough to sell to others, so most manufacturers Unwilling to accept returns and often negotiate to solve the problem.
A store manager of Colorful Life Furniture also expressed his feelings, "The details of furniture customization work are intricate, from the consumer orders, manufacturers production, distribution, installation and after-sales service, etc., all links are interlocking, due to its uniqueness, each furniture The details are based on customer needs, and if returned, the loss to the merchant is also great."
Experts answer: Do not retreat or not change belongs to the overlord clause "custom furniture does not return without change" Why can it become the practice of the home industry, even openly written into the contract? Because, in some businesses, custom furniture is still a legal blank . A manager who has been in business for many years said that there is no national or industry standard for custom furniture. Therefore, some of the peers have taken advantage of the loopholes and formed a "hidden rule" for a long time.
In this regard, the Nanjing Station Materials Trade Association complaints station gold station director believes that "this clause is actually unreasonable, the "Consumer Rights Protection Law" clearly stipulates that if the product quality problems occur during the three-package period, the merchant should The obligation to repair, replace, and return goods is fulfilled.†Jin’s stationmaster stressed that “the merchant should indicate in the contract that the premise of not returning, such as the unilateral breach of contract by the consumer, the dissatisfaction with the style and style, is signed. Before the contract, you should communicate with the consumers, and you must not blindly inform the consumers that the customized furniture cannot be returned."
Xiaobian reminds consumers here that they should be familiar with the relevant quality standards before customizing, and listen to the opinions of professionals, it is best to find a brand business. In addition, choose a custom company to listen more and more to understand, to achieve a shop-by-shop; the contract contains drawings should indicate the material, color, size, etc. of the furniture; after the furniture is done, you must personally inspect the goods, determine the use of various materials. Pay the final payment after it is correct.
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The status quo: custom furniture troubles more returns difficult to customize the biggest charm of furniture is "fixed", but the same, serious defects are also due to "fix". With more and more custom furniture on the market, many problems have gradually emerged. The contract terms of the designer's low level of business, the effect picture and the actual product access, the installation and delivery are not timely, and the "full payment after delivery" have become hot spots for consumer complaints.
Ms. Wang recently purchased a set of custom wooden doors. After installation, she found that it did not match the decoration style of the home. So she asked for a return and redesigned the wooden door. The manufacturer could not do anything about it. Another Ms. Liao bought a bookcase. Because the designer made the wrong size of the bookcase, the size and the drawing did not match. The manufacturer hoped to saw off some of the desktop, but it would affect the appearance. Ms. Liao wanted to return but wrote the contract. Ming did not return, and ultimately had no compromise. Mr. Lin purchased a set of children's wardrobes, and arrived at the specified date, but he did not see the delivery. So he contacted the manufacturer and wanted to return the goods. He did not expect the manufacturer to inform the contract that the product was not returned, not changed, and the full payment was required. Can be delivered to your door.
Investigation: Merchants only want to repair and do not want to return this, the reporter visited some furniture stores in Nanjing. “If there is any problem, can you return it?†Jinling International Home Furnishing Store, a furniture store salesperson, answered the reporter’s question and said: “If there is a problem with our furniture, it can be repaired, but it will not be accepted. Unless the product is serious The quality problems, such as environmental indicators are not qualified, and the materials agreed with the contract are inconsistent, etc., can be returned."
“Customized furniture will be scrapped once it is returned,†Manager Liu told reporters. Because furniture is tailored to the specific needs of consumers, it is highly targeted and not good enough to sell to others, so most manufacturers Unwilling to accept returns and often negotiate to solve the problem.
A store manager of Colorful Life Furniture also expressed his feelings, "The details of furniture customization work are intricate, from the consumer orders, manufacturers production, distribution, installation and after-sales service, etc., all links are interlocking, due to its uniqueness, each furniture The details are based on customer needs, and if returned, the loss to the merchant is also great."
Experts answer: Do not retreat or not change belongs to the overlord clause "custom furniture does not return without change" Why can it become the practice of the home industry, even openly written into the contract? Because, in some businesses, custom furniture is still a legal blank . A manager who has been in business for many years said that there is no national or industry standard for custom furniture. Therefore, some of the peers have taken advantage of the loopholes and formed a "hidden rule" for a long time.
In this regard, the Nanjing Station Materials Trade Association complaints station gold station director believes that "this clause is actually unreasonable, the "Consumer Rights Protection Law" clearly stipulates that if the product quality problems occur during the three-package period, the merchant should The obligation to repair, replace, and return goods is fulfilled.†Jin’s stationmaster stressed that “the merchant should indicate in the contract that the premise of not returning, such as the unilateral breach of contract by the consumer, the dissatisfaction with the style and style, is signed. Before the contract, you should communicate with the consumers, and you must not blindly inform the consumers that the customized furniture cannot be returned."
Xiaobian reminds consumers here that they should be familiar with the relevant quality standards before customizing, and listen to the opinions of professionals, it is best to find a brand business. In addition, choose a custom company to listen more and more to understand, to achieve a shop-by-shop; the contract contains drawings should indicate the material, color, size, etc. of the furniture; after the furniture is done, you must personally inspect the goods, determine the use of various materials. Pay the final payment after it is correct.
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