Let the masses feel more rewarded Zhejiang Fire will create a satisfactory team for the people

Everything is for the people and everything is about the people's satisfaction.

Since 2014 , "Creating Satisfaction" has become the key word for the province's firefighting forces. In the past three years, a campaign of “Building People's Satisfaction with Fire Fighting” with the public opinion as the traction and the building of a police-civilian interaction mechanism through the “Five Questions to the People, Commitments to the People, People's Supervision, People's Appraisal, and Reporting to the People” Spread across the province.

The self-revolutionary revolution that took place one after another, a warm-hearted, caring and rested convenience measure, was widely recognized by the masses. In the past three years, the people’s overall satisfaction with the province’s fire-fighting forces has increased year by year , reaching 97.17% in 2016 .

Deepen reforms need to be addressed to the people

“In the past, at least three times had to run. Now that only one administrative service center has been completed, the application for project approval has been completed, which has greatly saved our time.” Jiang Ruigen is a reporter of the construction project of Jinhua Information Economy Industrial Park. In the company's project fire approval is responsible for him, talking about the changes brought by Jinhua City Public Security Fire Fighting Team at the beginning of this year, “Run once at most.” Jiang Ruigen sincerely lamented: “Now we really feel the improvement of efficiency and the strengthening of service awareness. ."

The words of Jiang Ruigen evoked the hearts of the broad masses. Behind this change, the province’s fire-fighting force insisted on the “people’s satisfaction” as the first criterion, identified the problem as a key part of the reform, persisted in opening the door to engage in activities, established a “clear public opinion train”, and visited the site in depth. The public and public meetings and solicitations for the public and the collection of "gold ideas" are widely solicited for opinions and suggestions to ensure that the reforms are accurate and targeted. For three years, the province's fire brigade has held all kinds of seminars, association, more than 1600 screenings, visit the "two representatives of a member of" more than 10,000 people, over 20,000 questionnaires collected "Golden Ideas" and comments Recommendation 15 Class 2000 many lines.

The people have called for reforms. Many fire inspections and standards are high. Upholding high standards is the basis for eliminating hidden dangers of congenital fires, and this is one of the issues that are more strongly reflected in project construction. On the basis of collecting opinions and suggestions, the province's fire brigade has cleaned up 311 fire control standard files and canceled 10 pre-conditions for approval . At the same time, it actively promoted the reform of the fire administrative approval system, commissioned the firefighting technical review commission to review the construction plans, and implemented government procurement services to achieve the separation of firefighting technology review and administrative approval. All fire design audits, fire inspections, and fire safety inspections were implemented. The time limit for approval has been shortened by more than 30% on a statutory basis .

In addition, the provincial fire brigade has also formulated the “Executive Punishment Disciplinary Standards” to standardize and unify the scale of discretion, fully squashing discretionary space, and regulating law enforcement behavior; compiling “Guidelines for the Operational Technical Specification Difficulty Problems” to unify the province’s firefighting design and construction drawings. Review standards; promulgated the "Fire Services Window Construction Standards", unified construction of service standards, open process procedures, and create a "one-stop service" efficient window.

These efforts are all aimed at making the people "run the city less, enter fewer doors, and find less people."

Debriefing commented on the effectiveness of the people

Not long ago, after being subject to administrative penalties, a person in charge of a company in Jiaxing voted "not satisfied with the ticket" in the satisfaction survey conducted by the Fire Corps. Immediately afterwards, the Fire Protection Supervision Department immediately sent someone to investigate. The reason why the original party was “unsatisfied” was that the local fire brigade was suspected of selective law enforcement.

Upon verification, when the fire department supervises and inspects social units, it adopts a random inspection system. Randomly generated check-up units are generated by the system and there is no selective law enforcement. The investigation team invited the parties to view the spot check system and patiently explain it to dispel the doubts of the parties.

In the form of “every case and one review”, the “score” for firefighting law enforcement and the right to pass judgement to the masses is an important carrier for the province’s firefighting forces to create satisfactory activities for the people, and it is also the foothold for catching up with the team building.

Nowadays, whether the people apply for fire administrative licenses or accept fire-fighting administrative penalties, they will receive a post-visit information from the fire brigade after receiving notification of the cause of the fire. The masses can reply based on their own feelings. Since June 2014, the Corps for a total of 99,700 cases of administrative examination and approval from law enforcement, fire investigation, administrative punishment and so a return visit satisfaction, 100 percent field verification of evaluation "unsatisfactory" 418 project, and responded really opened up The "last mile" that satisfies the people.

Not only asked the public to comment, but also publicly described the work to the public. Each year, the fire brigade (big) team organizes and conducts “public opinion and public opinion” activities. The 956 law enforcement officers in the province have publicly reported their work to the public. The invited people scored the judges on the spot and the higher disciplinary commission sent personnel to participate in the supervision. At the same time, a third-party professional polling agency was commissioned to conduct a public opinion survey on 39,000 public servants, the public, and law enforcement services in the province through a combination of telephone and Internet .

“In the past, all were fires to supervise and inspect us. Now we can also supervise and evaluate the fire protection work. In the past few years, the quality of fire service has obviously improved, supervision and law enforcement have become more standardized and transparent, and we have become more and more convenient.” The comprehensive evaluation methods such as "Every Case Review", "Public Commentary" and "Third Party Assessment" were actively promoted by the department. Bao Xiongliang, the head of Xingyao City, Hangzhou, said with deep feelings.

In 2016 , the rate of satisfaction with the “third party appraisal for each case, one appraisal”, “public opinion appraisal” and “third party appraisal” reached 99.39% , 99.41% , and 96.82% , respectively , an increase of 3.2% , 2.8% , and 1.35% year-on-year ; The average annual report declines by 7.1% . In the past three years, the army has not lost administrative due to law enforcement faults.

Optimization Service Hui Ze Yu Min

“They also worked during the lunch break.” Mr. Xu, who handled the fire protection design record at the fire-fighting window of the Cangnan County Administrative Approval Service Center, gave a thumbs-up to the service of the fire-fighting examination and approval staff. He said that at the beginning, he did not expect the fire approval window to be open at noon as usual.

In 2014 , the Wenzhou fire brigade issued the “Temporary Measures for the Performance Evaluation of Fire Services Reception Window”. There was no lunch break or weekends on the working day of the window, and the firefighting permit commissioning agency for functional areas and central towns was established to realize the city and county (city, district) ) There is no difference in the flat reception of the window, which has been recognized and praised by the masses.

Not only in Wenzhou, but now, a convenience measure has been launched throughout Zhejiang, and the people have personally felt the changes brought about by reforms. The Hangzhou Fire Brigade establishes a “Green Passage” and “Appointment Service” mechanism for major project approvals. The special person is responsible for the handling and implementation; the Huzhou City Fire Fighting Brigade establishes an approval service project with a probationary agency system. The designated agent from Zhenjie District assists the area without compensation. The company handles or accepts the application for entrusted agency fire control administrative examination and approval projects and other related work; Wenling Fire Brigade takes the initiative to help the enterprises in the area to carry out fire prevention and partition technological transformation and other services to eliminate the fire hazards from the source.

Gold Cup silver cup, as the people's reputation. In 2016 , the firefighting windows of 12 detachment-level units across the province all entered the top three of the local administrative service center's participation window, and were awarded the title of “red flag” window; 85% of the service window of brigade-level units in all counties and districts entered the advanced ranks.

Going to protect the peace and safety of the people

"I am a dancer who plays in the air and writes life without regrets."

In a sea of ​​flames and flames, in a life-or-death scene, in the face of heavy and dangerous tasks, the province’s fire-fighting forces thundered with thunder and hurried over the dangers, saved the people in water and fire, and turned the tide on both sides. The building will be tilted. They use the fiery feelings, the regretless youth, and the precious life to guard one side.

Since 2014 , the province’s fire-fighting forces have paid close attention to the construction of the ranks, inspiring the team’s spirit of being aggressive and enterprising. The officers and men have achieved a high degree of morale and their team image has been greatly enhanced. Up to now, 51 units have been appraised as provincial youth civilizations and civilized units; 46 officers and men have won the title of "the most beautiful" series, "Zhejiang good man" and "good young man", and a large number of heroes have emerged. "National Excellent People's Police" and "National Model of Loving the People" Xue Junyi transferred 194 liquefied gas bottles from the fire at the age of 21 , participated in more than 1,000 fire extinguishments in 18 years , and sent 133 remittances to support two children in 13 years . In the future, “National Outstanding People’s Police” Zhang Xiaojun has successively “ 8 · 20 ” major floods in Lishui urban area , “ 11 · 13 ” landslide rescue in Lidong , and “ 9 · 28 ” landslide rescue in Su village , etc. In the task of extinguishing fires, dangers, and heavy firefighting, the role of special services as a "knife" and "fist" was effectively played; "national excellent people's police" and second-class hero Fang Yu were the "weapons" on the fierce savagery, and were on the rescue battlefield. the "iron fist", into the police 16 years experience 100,000-ton tanker fire, 10 tons of ammonia leak test of the major tasks of the accident, oil tank explosion accidents.

In addition, the 15 brigades of the province have cumulatively helped 396 primary and secondary schools and 378 homes for the elderly to help the widowed and left-behind children to solve more than 3,000 urgent cases. They are truly in touch with the people and their hearts Together, love together.

“The province’s fire officers and soldiers adhered to the principle of “the supremacy of life” in the rescue and rescue operations and fought a lot of hardships and hardships. They had withstood the tests and used practical actions to conclude a deep friendship with the people.” Provincial Fire Corps political commissar.

There was a trace of iron scratching, and the stone was left on the stepping stone. There was no end to the fire brigade that created the people's satisfaction. Standing at a high level and building a well-off society in an all-round way, the province’s fire-fighting force resolutely implemented the general requirements of “loyalty to the party, serving the people, impartiality in enforcement, and strict discipline” and continued to deepen the campaign to “create a satisfactory fire brigade for the people”. , actively respond to the people's new expectations and new requirements, with high spirits, passionate enthusiasm for the enterprising officers, sincere work style, clean and honest political qualities, good governance, enthusiasm, hard work, and courageously Efforts have been made to forge a fire-fighting iron army in Zhejiang that is satisfactory to the people.

This article comes from the Zhejiang Daily.