Home decoration 7 "friction zone"
2019-01-11 09:15:46
One of the frictions: whether the cost is unreasonable or not?
Mr. Qi, the owner: Before paying the decoration deposit, the offer from the decoration company was low, and I paid a deposit of RMB 1,000. However, after that, the other party reported a higher cost. The difference between before and after was RMB 67,000. I requested a refund. , but the decoration company is not refundable. In this case, can my deposit be refunded?
Chairman of the Decoration Co., Ltd., Pi Renli: There are two possible situations regarding the deposit. One is a “fishing†project. First, you “suck in†and maliciously miss items, and then increase the price. If this is the case, you should refund the deposit without compensation. There is also a situation that is common. After the initial plan is set, some items need to be If you modify, increase, or supply materials, the quotation will increase. Owners should compare the two quotes in detail to achieve a rational understanding and treat them differently.
Liu Wei, General Manager of Fengye Decoration Co., Ltd.: Many owners think that if I'm not satisfied, you'll have to return money, and the decoration company says that the designer has paid for the drawings for you and cannot afford to retire. It is prone to friction. Therefore, for the issue of deposit, the two parties should sign the contract in advance to clarify the rights and obligations.
Mr. Chu Yayun, general manager of Mingshi Decoration Co., Ltd.: The customer has an agreement with our company to pay the deposit. After the deposit is received, the designer can come back and paint it within a week before the designer even pays the deposit. Except for design drawings and quotation. In addition, we also provide a bill of quantities for customers to see at a glance. I think both parties should have good faith. Once they have paid the deposit, they express their approval.
Qian Junxiong, general manager of Jiahe Decoration Co., Ltd.: We will make clear and detailed deposits, and provide services. The standards and cycle of services are given to the customers and let him know every process clearly. I think that the key to not accepting the deposit is in the mentality. Home improvement companies should not only aim at immediate profit, but customers should also respect the labor cost of the enterprise. To achieve double satisfaction is the ultimate goal.
â– Friction Focus 2: What is the warranty period?
Owner Ms. Chen: In June 2003, when the company decorated the decoration, it did not do the toilet waterproof layer, which led to water leakage. It had been repaired, but it was not repaired. It is now indifferent and claims that it has passed the warranty period. What is the warranty period?
Tian Li, General Manager of Tianli Decoration Co., Ltd. Lou Ping: Article 32 of the “House Interior Decoration Management Regulations†issued by the Ministry of Construction stipulates: “Under normal use conditions, the minimum warranty period for residential interior decoration works is 2 years, and there are waterproof requirements. Anti-leakage of kitchen, bathroom and external walls is 5 years.†Some owners report that after-sales and maintenance are difficult, and some decoration companies have a one-year or two-year contractual warranty period, which eliminates statutory provisions, thereby reducing liability and harming consumers. interest.
Jia Cheng, general manager of Jiacheng Weiye Decoration Co., Ltd.: The key is standardized process management - from service to quality, to after-sale (warranty) management. The improvement of after-sales service is an extension of services and an added value of business services. A good company must attach great importance to after-sales service and regard it as a part of business services.
Friction focus three: whether the decoration can be "a price"?
Mr. Wu, the owner: I hope that the decoration company can make one-time pricing and cannot increase or decrease items. Can it be done?
Wang Aidong, general manager of Zhong Kaili Decoration Co., Ltd.: Decoration is a procedural product that may change during the construction process. And some non-standard decoration companies use "a price" to promote ambiguity to consumers, decoration companies set up a good fitting project, once consumers want to increase the project, we must add money, and use the contract has not agreed to this This is a disclaimer and friction arises.
It is often easy for owners to confuse normal change-ups and changes with malicious leaks and fall into the wrong zone. Regular large companies will set budgets based on the projects the owners need to do, instead of using the “Buy It Now†approach.
Xiao Xianda, general manager of Weimei Decoration Co., Ltd.: There is no problem in the simple installation of "Buy It Now", but it is unrealistic for complex, high-standard decoration. The reason why the owner proposes “a price†is to worry about whether or not the decoration company is trapping, but there may be unpredictable factors in the construction and the subjective requirements of the owner will affect the cost. It takes both parties to come up with a good faith attitude to coordinate.
Zhang Zhihai, president of the Wuhan Architectural Decoration Association: The variables in the renovation process are very difficult to define with “Buy It Nowâ€. Mr. Wu’s “Buy It Now†actually limits himself to death. Both parties have preconditions in the contractual agreement, and some have to make settlement according to the facts, and as long as the increase or decrease does not exceed a certain range, it is still reasonable. To standardize the home improvement market, owners must also be reasonable and realistic.
â– Friction Focus 4: Did you do environmental testing?
Ms. Xiong, the owner: On September 12 last year, I signed a home improvement contract with a decoration company and started construction on that day, and paid for the project three times. After the renovation was completed, the room was found to have a pungent odor. According to the environmental protection test, the formaldehyde level in the master bedroom exceeded 10%, and the formaldehyde in children's bedrooms exceeded 20%. I suspect that some of the decoration materials are "three nothing" products that do not meet environmental requirements and that there is pollution.
Wang Minghua, General Manager of Yating Decoration Co., Ltd.: The decoration materials used must meet the national environmental protection quality requirements. The decoration contract also involves environmental testing. The owner can apply for environmental protection testing according to the type of house and inspection items during acceptance, but the cost of environmental protection testing is not Within the cost of the renovation contract, the owner is required to apply for inspection and pay the fee separately.
He Yong, general manager of this Thai decoration company: In addition to the public do not know the home improvement and environmental protection testing this link, home improvement companies generally do not specifically reminded after completion. Because it involves a separate part of the cost of environmental testing, there are also owners who feel inconvenient to omit it.
Zhang Zhihai, president of the Municipal Decoration Association: Environmental testing is an important part of home improvement. Most citizens do not have awareness of environmental protection at all. After the completion of the renovation project, we must pay attention to the final check and conduct environmental testing. This is for the sake of one's own personal safety. It is a major event. Most citizens neglect this link. In the city's home improvement households, less than 10% of environmental protection tests are carried out.
â– Friction Focus 5: Poor Quality Should the project be paid?
Owner Ms. Yuan: After the door of the bathroom and the kitchen is finished, it is either not leveled or not installed. The decoration company and the installation door are mutually responsible. This leads to a delay of six months before the completion of the construction period. At present, I still have more than 2,000 yuan unpaid. Should the end of the payment be paid?
Wang Jinguo, deputy general manager of Wenjin Decoration Co., Ltd.: If it is caused by the decoration company's own door, the last payment can be refused. If the owner buys and asks others to install the problem, as long as other aspects are accepted, they have to pay the balance.
Liu Jinxi, deputy general manager of Decoration Co., Ltd., Hong Kong Road, said: “The problem of late payment†actually reflects the management level of home improvement companies. If it is determined that it is the responsibility of the decoration company, it should be held in accordance with the contract for delay. If both parties can sign clear and meticulous contracts, especially when changes occur, they can negotiate, supplement, and file in a timely manner. This will reduce disputes and make late payment not a problem.
Today's decoration company general manager Hu Minhua: If the owner fails to pay for the decoration after acceptance, it will be stuck because the two-year contract will be full, and the decoration company will have no responsibility.
â– Friction Focus 6: Who will be responsible for the increase or decrease of the project?
Ms. Wan, the landlord, negotiated with the decoration company about 36,000 yuan in half a package and included water and electricity. However, when the water pipe was used, the construction staff said that the pipe was not enough, so I added nearly 700 yuan. Afterwards, I asked for 350 yuan to be the invisible door of the master bedroom, eventually reaching more than 36,000 yuan. I rely on the other side and I have no initiative at all. Shouldn't all the additions to the decoration have to be said by the constructor?
Wang Hepeng, general manager of Aohua Decoration Co., Ltd.: Objectively speaking, the owner still has the final say. The general situation is that the decoration company will provide increase or decrease items according to the owner's room layout requirements. For example, if our company requires the increase or decrease of the scope of the item to be controlled at 3%%-5%%. The additions and deletions in the renovation project are normal. In the above case, because water and circuit transformation were hidden projects, they could not be determined in advance. Therefore, it is reasonable to increase the project. However, because it was promised to package hydropower, it should not add money. The invisible door depends on whether it is needed or not. The earlier the owner communicated with the designer, the more detailed the better, and to look at the offer in detail, what items may need to be added must be stated in order to avoid contradictions in the later period.
Liu Jinxi, deputy general manager of Decoration Company, Hong Kong Road No. 9: Do not rule out some decoration companies “fishingâ€, in which the invisible door is outside the quotation system and is a supplement material. There may be problems with designers’ rebates, and the increased water pipes should be owned by companies. In the case of commitment, there may be problems with inaccurate measurements and missing quotes that are passed on to the owner. However, there are still some owners who are not satisfied with the situation in order to cut the total price. However, this will also bring some hidden dangers. For example, some designers can simplify the processing to meet the owners’ quotation, such as cabinets. It should have hit 3 meters and it may only hit 2 meters.
It is suggested that the owner should communicate with the designer in a timely manner where the design drawings cannot be understood, and confirm the increase. The decoration company should also clarify the service content, specify the responsibilities, rights, and benefits standards, which companies are providing, and which are not. This price can be done and cannot be done. The owner should be informed in the early stage so that disputes can be avoided.
â– Friction Focus Seven: How to prevent inferior materials?
Ms. Wan, the owner: When the decoration company staff took me to buy the main material, I went directly to the point where I purchased the 1500 yuan per square meter sheet. I went to Hanxi to see that it was only 780 yuan/square meter better than it. In addition, the contract stipulated that “Fukhan†plates be used as invisible doors, but the decoration company would use ordinary wood core plates to cause door deformation to fail.
Zhang Sihai, general manager of Longfa Decoration Co., Ltd., is a well-known large-scale home improvement enterprise in Wuhan. The home improvement materials are distributed in a unified way. The project manager can directly receive the engineering materials according to the design drawings and project budgets, which can effectively avoid the project managers' purchase of materials from outside the company. Subsequent phenomenon. At the same time, the entire process of the engineering process must be supervised and standardized management should be included.
Ye Yuegui, general manager of Zhejiang Jiuding Decoration Co., Ltd.: When signing the contract, in addition to the quotation, drawing and construction plan for the decoration, additional terms of the contract should be signed.
In the signing of the additional clauses, consumers and decoration companies may agree on specific issues outside the construction, materials, and design for the specific circumstances of both parties.
For example, the wood core board agreement is a model of a certain brand, the price is 80 yuan, rather than only the agreed price of 80 yuan wood core board.
Chen Mingming, general manager of Xinming Decoration Co., Ltd.: Some owners are blindly pursuing cheap prices. Some poor-quality decoration companies deliberately report low-price competition, use inferior materials, or use poor quality products, and ultimately the owners themselves suffer. Therefore, in addition to the improvement of the self-discipline of the decoration company, the owners themselves must also have rational consumption.
A comparison of the market performance of home improvement companies
How to identify the advantages and disadvantages of home improvement business services, the reporter asked the head of the Municipal Decoration Office to answer the following questions yesterday.
Excellent: The licenses for industrial and commercial business licenses, building decoration qualification registration certificates, industry self-regulation permits, and tax registration certificates are complete and valid.
Bad: Incomplete or invalid license.
Excellent: A contract is signed for the deposit, and both parties are responsible and obligated.
Bad: No gold contract was signed, and the meaning of the deposit was not clearly defined.
Excellent: The rules for the calculation of quantity of work can be executed, and prices are priced in accordance with national or local pricing policies or methods.
Inadequate: Do not comply with state or local pricing policies or measures.
Excellent: The decoration materials are purchased in strict accordance with the contracted brand. The management of the enterprise is perfect, and there is a special department to distribute the materials to prevent the staff from buying decoration materials to earn the difference in the price.
Inadequate: The management of the company is confusing. The purchase of materials is handled by the personnel at the construction site, resulting in the phenomenon of inconsistent brands, shoddy products, and earning price differences.
Excellent: In strict accordance with national and industry standards, according to the process of construction, the construction site is well organized. Civilized construction, good safety management.
Inadequate: The management of the project is confusing and the construction is barbarous. The use and structure of the house are changed without authorization and the quality of the project is poor.
Excellent: abide by the terms of the contract. The occurrence of contractual disputes can honor the promises in the contract and the performance of the contract is good.
Bad: Failed to abide by the contract and cannot honor the promises in the contract.
Excellent: Complaints against the owner can face the problem, specify the responsibility, the rectification of the rectification, and compensation for the compensation.
Bad: Looking for various reasons to shirk responsibility, accepted the opinion of the competent department of the industry, and the economic compensation ability is poor.
Excellent: The company has professional after-sales service departments and personnel. Bad: no protection after-sales service.
Excellent: The archives are complete, and the decoration contract, quotations, water and electricity construction drawings and as-built drawings are all numbered in a unified manner. Bad: No file management.
17 well-known decoration companies conclude the declaration of good faith
On the occasion of the 3•15 Consumer Rights Protection Day, the 17 members of the Credit Union of the city jointly signed the “Declaration of Honesty†and made 4 commitments to the community and consumers.
The 17 home decoration companies promised to strictly abide by the policies and regulations promulgated by the state and all levels of government authorities, pay attention to professional ethics, protect the interests of consumers, and be model law-abiding operators.
Pay attention to quality and serve the people. Conscientiously implement the project quality standards and indoor environmental pollution control norms to ensure the quality of decoration, improve after-sales service, safety first, civilized construction, establish a good corporate image.
Adhere to integrity-based, fair competition, the use of the model contract text, the implementation of pricing management methods. Do not falsify, do not do good, do not cut corners, strict self-discipline, standardize behavior.
Do not forget responsibility and return to society. Actively participate in social welfare undertakings and serve the community.
The 17 honesty alliance companies expressed that they must earnestly honor the above commitments and accept supervision from related management departments, industry associations and the society.
The 17 members of the Alliance of Integrity that have entered into the “Declaration of Honesty and Credit†are: Jiahe Decoration Company, Aohua Decoration Company, Yating Decoration Company, Longfa Decoration Company, Yifeng Decoration Company, Mingshi Decoration Company, Jinren Decoration Company, Zhong Kaili Decoration Company, Tianli Decoration Company, Weimei Decoration Company, Jiuding Decoration Company, Xinming Decoration Company, Today Decoration Company, Jintai Decoration Company, Wenjin Decoration Company, Jiacheng Weiye Decoration Company, Hong Kong Road Decoration Company No.9.
438 decorated enterprises failed to be eliminated four major measures to deal with defects in the home improvement industry in our city
Report from the reporter (Reporter Xiao Nianhong, Han Yan) Since last year, the Construction and Decoration Industry Management Office of the Municipal Construction Committee has carried out a comprehensive clean-up of 1,122 decoration companies throughout the city, and eliminated 438 unqualified decoration companies through qualification verification and qualification. This means that these 438 home improvement companies have lost their qualifications to operate in the Wuhan market.
In an interview with Xie Yumin, director of the Municipal Office of Decoration Industry Management, said that although there are no home improvement qualification certificates for these 438 home improvement companies, they may continue to secretly “live†in the market because they still have industrial and commercial business licenses. When owners choose home improvement companies, , we must pay attention to review the qualification certificate and business license of home improvement companies.
Xi Yumin introduced that the next step will also take four major measures to further defuse the defects of the home improvement industry: First, continue to implement the “Daily Pricing and Management of Residential Interior Decorations†and the promotion of new home improvement model contracts, and increase efforts to promote. The second is to cooperate with the Wuhan Building Decoration Association and relevant departments to regularly carry out comprehensive inspections to rectify the market behavior of home improvement enterprises. The third is to further improve and strengthen the mediation mechanism for complaints and establish a sound judicial arbitration mechanism. The fourth is to improve the construction of local laws and regulations and speed up the process of the introduction of local regulations for Wuhan decoration.
According to Zhang Zhihai, president of the Wuhan Building Decoration Association, the Association will also adopt a number of measures in the industry self-regulation: to further strengthen the market access of home improvement companies and continue to implement new model contracts; to further promote qualification management; to further expand the integrity of corporate alliances, members The number of enterprises has increased from 7 in the last year to 17 now. This "team" will continue to expand.
Mr. Qi, the owner: Before paying the decoration deposit, the offer from the decoration company was low, and I paid a deposit of RMB 1,000. However, after that, the other party reported a higher cost. The difference between before and after was RMB 67,000. I requested a refund. , but the decoration company is not refundable. In this case, can my deposit be refunded?
Chairman of the Decoration Co., Ltd., Pi Renli: There are two possible situations regarding the deposit. One is a “fishing†project. First, you “suck in†and maliciously miss items, and then increase the price. If this is the case, you should refund the deposit without compensation. There is also a situation that is common. After the initial plan is set, some items need to be If you modify, increase, or supply materials, the quotation will increase. Owners should compare the two quotes in detail to achieve a rational understanding and treat them differently.
Liu Wei, General Manager of Fengye Decoration Co., Ltd.: Many owners think that if I'm not satisfied, you'll have to return money, and the decoration company says that the designer has paid for the drawings for you and cannot afford to retire. It is prone to friction. Therefore, for the issue of deposit, the two parties should sign the contract in advance to clarify the rights and obligations.
Mr. Chu Yayun, general manager of Mingshi Decoration Co., Ltd.: The customer has an agreement with our company to pay the deposit. After the deposit is received, the designer can come back and paint it within a week before the designer even pays the deposit. Except for design drawings and quotation. In addition, we also provide a bill of quantities for customers to see at a glance. I think both parties should have good faith. Once they have paid the deposit, they express their approval.
Qian Junxiong, general manager of Jiahe Decoration Co., Ltd.: We will make clear and detailed deposits, and provide services. The standards and cycle of services are given to the customers and let him know every process clearly. I think that the key to not accepting the deposit is in the mentality. Home improvement companies should not only aim at immediate profit, but customers should also respect the labor cost of the enterprise. To achieve double satisfaction is the ultimate goal.
â– Friction Focus 2: What is the warranty period?
Owner Ms. Chen: In June 2003, when the company decorated the decoration, it did not do the toilet waterproof layer, which led to water leakage. It had been repaired, but it was not repaired. It is now indifferent and claims that it has passed the warranty period. What is the warranty period?
Tian Li, General Manager of Tianli Decoration Co., Ltd. Lou Ping: Article 32 of the “House Interior Decoration Management Regulations†issued by the Ministry of Construction stipulates: “Under normal use conditions, the minimum warranty period for residential interior decoration works is 2 years, and there are waterproof requirements. Anti-leakage of kitchen, bathroom and external walls is 5 years.†Some owners report that after-sales and maintenance are difficult, and some decoration companies have a one-year or two-year contractual warranty period, which eliminates statutory provisions, thereby reducing liability and harming consumers. interest.
Jia Cheng, general manager of Jiacheng Weiye Decoration Co., Ltd.: The key is standardized process management - from service to quality, to after-sale (warranty) management. The improvement of after-sales service is an extension of services and an added value of business services. A good company must attach great importance to after-sales service and regard it as a part of business services.
Friction focus three: whether the decoration can be "a price"?
Mr. Wu, the owner: I hope that the decoration company can make one-time pricing and cannot increase or decrease items. Can it be done?
Wang Aidong, general manager of Zhong Kaili Decoration Co., Ltd.: Decoration is a procedural product that may change during the construction process. And some non-standard decoration companies use "a price" to promote ambiguity to consumers, decoration companies set up a good fitting project, once consumers want to increase the project, we must add money, and use the contract has not agreed to this This is a disclaimer and friction arises.
It is often easy for owners to confuse normal change-ups and changes with malicious leaks and fall into the wrong zone. Regular large companies will set budgets based on the projects the owners need to do, instead of using the “Buy It Now†approach.
Xiao Xianda, general manager of Weimei Decoration Co., Ltd.: There is no problem in the simple installation of "Buy It Now", but it is unrealistic for complex, high-standard decoration. The reason why the owner proposes “a price†is to worry about whether or not the decoration company is trapping, but there may be unpredictable factors in the construction and the subjective requirements of the owner will affect the cost. It takes both parties to come up with a good faith attitude to coordinate.
Zhang Zhihai, president of the Wuhan Architectural Decoration Association: The variables in the renovation process are very difficult to define with “Buy It Nowâ€. Mr. Wu’s “Buy It Now†actually limits himself to death. Both parties have preconditions in the contractual agreement, and some have to make settlement according to the facts, and as long as the increase or decrease does not exceed a certain range, it is still reasonable. To standardize the home improvement market, owners must also be reasonable and realistic.
â– Friction Focus 4: Did you do environmental testing?
Ms. Xiong, the owner: On September 12 last year, I signed a home improvement contract with a decoration company and started construction on that day, and paid for the project three times. After the renovation was completed, the room was found to have a pungent odor. According to the environmental protection test, the formaldehyde level in the master bedroom exceeded 10%, and the formaldehyde in children's bedrooms exceeded 20%. I suspect that some of the decoration materials are "three nothing" products that do not meet environmental requirements and that there is pollution.
Wang Minghua, General Manager of Yating Decoration Co., Ltd.: The decoration materials used must meet the national environmental protection quality requirements. The decoration contract also involves environmental testing. The owner can apply for environmental protection testing according to the type of house and inspection items during acceptance, but the cost of environmental protection testing is not Within the cost of the renovation contract, the owner is required to apply for inspection and pay the fee separately.
He Yong, general manager of this Thai decoration company: In addition to the public do not know the home improvement and environmental protection testing this link, home improvement companies generally do not specifically reminded after completion. Because it involves a separate part of the cost of environmental testing, there are also owners who feel inconvenient to omit it.
Zhang Zhihai, president of the Municipal Decoration Association: Environmental testing is an important part of home improvement. Most citizens do not have awareness of environmental protection at all. After the completion of the renovation project, we must pay attention to the final check and conduct environmental testing. This is for the sake of one's own personal safety. It is a major event. Most citizens neglect this link. In the city's home improvement households, less than 10% of environmental protection tests are carried out.
â– Friction Focus 5: Poor Quality Should the project be paid?
Owner Ms. Yuan: After the door of the bathroom and the kitchen is finished, it is either not leveled or not installed. The decoration company and the installation door are mutually responsible. This leads to a delay of six months before the completion of the construction period. At present, I still have more than 2,000 yuan unpaid. Should the end of the payment be paid?
Wang Jinguo, deputy general manager of Wenjin Decoration Co., Ltd.: If it is caused by the decoration company's own door, the last payment can be refused. If the owner buys and asks others to install the problem, as long as other aspects are accepted, they have to pay the balance.
Liu Jinxi, deputy general manager of Decoration Co., Ltd., Hong Kong Road, said: “The problem of late payment†actually reflects the management level of home improvement companies. If it is determined that it is the responsibility of the decoration company, it should be held in accordance with the contract for delay. If both parties can sign clear and meticulous contracts, especially when changes occur, they can negotiate, supplement, and file in a timely manner. This will reduce disputes and make late payment not a problem.
Today's decoration company general manager Hu Minhua: If the owner fails to pay for the decoration after acceptance, it will be stuck because the two-year contract will be full, and the decoration company will have no responsibility.
â– Friction Focus 6: Who will be responsible for the increase or decrease of the project?
Ms. Wan, the landlord, negotiated with the decoration company about 36,000 yuan in half a package and included water and electricity. However, when the water pipe was used, the construction staff said that the pipe was not enough, so I added nearly 700 yuan. Afterwards, I asked for 350 yuan to be the invisible door of the master bedroom, eventually reaching more than 36,000 yuan. I rely on the other side and I have no initiative at all. Shouldn't all the additions to the decoration have to be said by the constructor?
Wang Hepeng, general manager of Aohua Decoration Co., Ltd.: Objectively speaking, the owner still has the final say. The general situation is that the decoration company will provide increase or decrease items according to the owner's room layout requirements. For example, if our company requires the increase or decrease of the scope of the item to be controlled at 3%%-5%%. The additions and deletions in the renovation project are normal. In the above case, because water and circuit transformation were hidden projects, they could not be determined in advance. Therefore, it is reasonable to increase the project. However, because it was promised to package hydropower, it should not add money. The invisible door depends on whether it is needed or not. The earlier the owner communicated with the designer, the more detailed the better, and to look at the offer in detail, what items may need to be added must be stated in order to avoid contradictions in the later period.
Liu Jinxi, deputy general manager of Decoration Company, Hong Kong Road No. 9: Do not rule out some decoration companies “fishingâ€, in which the invisible door is outside the quotation system and is a supplement material. There may be problems with designers’ rebates, and the increased water pipes should be owned by companies. In the case of commitment, there may be problems with inaccurate measurements and missing quotes that are passed on to the owner. However, there are still some owners who are not satisfied with the situation in order to cut the total price. However, this will also bring some hidden dangers. For example, some designers can simplify the processing to meet the owners’ quotation, such as cabinets. It should have hit 3 meters and it may only hit 2 meters.
It is suggested that the owner should communicate with the designer in a timely manner where the design drawings cannot be understood, and confirm the increase. The decoration company should also clarify the service content, specify the responsibilities, rights, and benefits standards, which companies are providing, and which are not. This price can be done and cannot be done. The owner should be informed in the early stage so that disputes can be avoided.
â– Friction Focus Seven: How to prevent inferior materials?
Ms. Wan, the owner: When the decoration company staff took me to buy the main material, I went directly to the point where I purchased the 1500 yuan per square meter sheet. I went to Hanxi to see that it was only 780 yuan/square meter better than it. In addition, the contract stipulated that “Fukhan†plates be used as invisible doors, but the decoration company would use ordinary wood core plates to cause door deformation to fail.
Zhang Sihai, general manager of Longfa Decoration Co., Ltd., is a well-known large-scale home improvement enterprise in Wuhan. The home improvement materials are distributed in a unified way. The project manager can directly receive the engineering materials according to the design drawings and project budgets, which can effectively avoid the project managers' purchase of materials from outside the company. Subsequent phenomenon. At the same time, the entire process of the engineering process must be supervised and standardized management should be included.
Ye Yuegui, general manager of Zhejiang Jiuding Decoration Co., Ltd.: When signing the contract, in addition to the quotation, drawing and construction plan for the decoration, additional terms of the contract should be signed.
In the signing of the additional clauses, consumers and decoration companies may agree on specific issues outside the construction, materials, and design for the specific circumstances of both parties.
For example, the wood core board agreement is a model of a certain brand, the price is 80 yuan, rather than only the agreed price of 80 yuan wood core board.
Chen Mingming, general manager of Xinming Decoration Co., Ltd.: Some owners are blindly pursuing cheap prices. Some poor-quality decoration companies deliberately report low-price competition, use inferior materials, or use poor quality products, and ultimately the owners themselves suffer. Therefore, in addition to the improvement of the self-discipline of the decoration company, the owners themselves must also have rational consumption.
A comparison of the market performance of home improvement companies
How to identify the advantages and disadvantages of home improvement business services, the reporter asked the head of the Municipal Decoration Office to answer the following questions yesterday.
Excellent: The licenses for industrial and commercial business licenses, building decoration qualification registration certificates, industry self-regulation permits, and tax registration certificates are complete and valid.
Bad: Incomplete or invalid license.
Excellent: A contract is signed for the deposit, and both parties are responsible and obligated.
Bad: No gold contract was signed, and the meaning of the deposit was not clearly defined.
Excellent: The rules for the calculation of quantity of work can be executed, and prices are priced in accordance with national or local pricing policies or methods.
Inadequate: Do not comply with state or local pricing policies or measures.
Excellent: The decoration materials are purchased in strict accordance with the contracted brand. The management of the enterprise is perfect, and there is a special department to distribute the materials to prevent the staff from buying decoration materials to earn the difference in the price.
Inadequate: The management of the company is confusing. The purchase of materials is handled by the personnel at the construction site, resulting in the phenomenon of inconsistent brands, shoddy products, and earning price differences.
Excellent: In strict accordance with national and industry standards, according to the process of construction, the construction site is well organized. Civilized construction, good safety management.
Inadequate: The management of the project is confusing and the construction is barbarous. The use and structure of the house are changed without authorization and the quality of the project is poor.
Excellent: abide by the terms of the contract. The occurrence of contractual disputes can honor the promises in the contract and the performance of the contract is good.
Bad: Failed to abide by the contract and cannot honor the promises in the contract.
Excellent: Complaints against the owner can face the problem, specify the responsibility, the rectification of the rectification, and compensation for the compensation.
Bad: Looking for various reasons to shirk responsibility, accepted the opinion of the competent department of the industry, and the economic compensation ability is poor.
Excellent: The company has professional after-sales service departments and personnel. Bad: no protection after-sales service.
Excellent: The archives are complete, and the decoration contract, quotations, water and electricity construction drawings and as-built drawings are all numbered in a unified manner. Bad: No file management.
17 well-known decoration companies conclude the declaration of good faith
On the occasion of the 3•15 Consumer Rights Protection Day, the 17 members of the Credit Union of the city jointly signed the “Declaration of Honesty†and made 4 commitments to the community and consumers.
The 17 home decoration companies promised to strictly abide by the policies and regulations promulgated by the state and all levels of government authorities, pay attention to professional ethics, protect the interests of consumers, and be model law-abiding operators.
Pay attention to quality and serve the people. Conscientiously implement the project quality standards and indoor environmental pollution control norms to ensure the quality of decoration, improve after-sales service, safety first, civilized construction, establish a good corporate image.
Adhere to integrity-based, fair competition, the use of the model contract text, the implementation of pricing management methods. Do not falsify, do not do good, do not cut corners, strict self-discipline, standardize behavior.
Do not forget responsibility and return to society. Actively participate in social welfare undertakings and serve the community.
The 17 honesty alliance companies expressed that they must earnestly honor the above commitments and accept supervision from related management departments, industry associations and the society.
The 17 members of the Alliance of Integrity that have entered into the “Declaration of Honesty and Credit†are: Jiahe Decoration Company, Aohua Decoration Company, Yating Decoration Company, Longfa Decoration Company, Yifeng Decoration Company, Mingshi Decoration Company, Jinren Decoration Company, Zhong Kaili Decoration Company, Tianli Decoration Company, Weimei Decoration Company, Jiuding Decoration Company, Xinming Decoration Company, Today Decoration Company, Jintai Decoration Company, Wenjin Decoration Company, Jiacheng Weiye Decoration Company, Hong Kong Road Decoration Company No.9.
438 decorated enterprises failed to be eliminated four major measures to deal with defects in the home improvement industry in our city
Report from the reporter (Reporter Xiao Nianhong, Han Yan) Since last year, the Construction and Decoration Industry Management Office of the Municipal Construction Committee has carried out a comprehensive clean-up of 1,122 decoration companies throughout the city, and eliminated 438 unqualified decoration companies through qualification verification and qualification. This means that these 438 home improvement companies have lost their qualifications to operate in the Wuhan market.
In an interview with Xie Yumin, director of the Municipal Office of Decoration Industry Management, said that although there are no home improvement qualification certificates for these 438 home improvement companies, they may continue to secretly “live†in the market because they still have industrial and commercial business licenses. When owners choose home improvement companies, , we must pay attention to review the qualification certificate and business license of home improvement companies.
Xi Yumin introduced that the next step will also take four major measures to further defuse the defects of the home improvement industry: First, continue to implement the “Daily Pricing and Management of Residential Interior Decorations†and the promotion of new home improvement model contracts, and increase efforts to promote. The second is to cooperate with the Wuhan Building Decoration Association and relevant departments to regularly carry out comprehensive inspections to rectify the market behavior of home improvement enterprises. The third is to further improve and strengthen the mediation mechanism for complaints and establish a sound judicial arbitration mechanism. The fourth is to improve the construction of local laws and regulations and speed up the process of the introduction of local regulations for Wuhan decoration.
According to Zhang Zhihai, president of the Wuhan Building Decoration Association, the Association will also adopt a number of measures in the industry self-regulation: to further strengthen the market access of home improvement companies and continue to implement new model contracts; to further promote qualification management; to further expand the integrity of corporate alliances, members The number of enterprises has increased from 7 in the last year to 17 now. This "team" will continue to expand.
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